{"id":19665,"date":"2024-07-22T16:02:11","date_gmt":"2024-07-22T14:02:11","guid":{"rendered":"https:\/\/sagaciresearch.com\/?p=19665"},"modified":"2025-02-10T15:08:42","modified_gmt":"2025-02-10T14:08:42","slug":"meilleures-banques-nigeria-satisfaction-client","status":"publish","type":"post","link":"https:\/\/sagaciresearch.com\/fr\/meilleures-banques-nigeria-satisfaction-client\/","title":{"rendered":"Les meilleures banques au Nig\u00e9ria en mati\u00e8re de satisfaction client"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sagaciresearch.com\/fr\/meilleures-banques-nigeria-satisfaction-client\/#Suivre_les_services_financiers_au_Nigeria\" >Suivre les services financiers au Nigeria<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sagaciresearch.com\/fr\/meilleures-banques-nigeria-satisfaction-client\/#Quelles_sont_les_meilleures_banques_au_Nigeria\" >Quelles sont les meilleures banques au Nig\u00e9ria ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sagaciresearch.com\/fr\/meilleures-banques-nigeria-satisfaction-client\/#Quelles_sont_les_institutions_qui_se_distinguent_parmi_les_banques_les_mieux_classees_au_Nigeria\" >Quelles sont les institutions qui se distinguent parmi les banques les mieux class\u00e9es au Nigeria ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sagaciresearch.com\/fr\/meilleures-banques-nigeria-satisfaction-client\/#Zoom_sur_le_top_3_des_banques_au_Nigeria\" >Zoom sur le top 3 des banques au Nigeria :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sagaciresearch.com\/fr\/meilleures-banques-nigeria-satisfaction-client\/#En_savoir_plus_sur_les_services_financiers_en_Afrique\" >En savoir plus sur les services financiers en Afrique<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>D\u00e9couvrez les meilleures banques au Nig\u00e9ria en mati\u00e8re de satisfaction client en juin 2024. Avec l\u2019inclusion financi\u00e8re formelle au Nigeria en hausse significative de 56% en 2020 \u00e0 64% en 2023*, le suivi de la performance des institutions financi\u00e8res dans ce secteur cl\u00e9 est essentiel. Parce que la satisfaction client indique la performance bancaire, nous verrons quelles banques excellent selon le tracker SagaBrand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Suivre_les_services_financiers_au_Nigeria\"><\/span><strong>Suivre les services financiers au Nigeria<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>SagaBrand, le plus grand outil de tracker de la sant\u00e9 des marques en Afrique, surveille en permanence l&rsquo;opinion des consommateurs sur les marques \u00e0 travers le continent \u00e0 l&rsquo;aide d&rsquo;une s\u00e9rie de 25 indicateurs cl\u00e9s de performance (KPI), notamment la notori\u00e9t\u00e9 de la marque et la satisfaction des clients. Nous avons utilis\u00e9 le panel en ligne de <a href=\"https:\/\/sagapoll.com\/?lang=fr\" target=\"_blank\" rel=\"noreferrer noopener\">SagaPoll<\/a> pour interroger les consommateurs nig\u00e9rians sur les banques qu&rsquo;ils connaissent et sur leur niveau de satisfaction \u00e0 l&rsquo;\u00e9gard des institutions financi\u00e8res dont ils ont \u00e9t\u00e9 clients. Notre <a href=\"https:\/\/sagaciresearch.com\/fr\/panel-en-ligne-au-nigeria\/\">panel en ligne au Nigeria<\/a> r\u00e9v\u00e8le les marques bancaires les plus reconnue et appr\u00e9ci\u00e9es par les clients, tout en identifiant celles qui ont une marge de progression importante.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quelles_sont_les_meilleures_banques_au_Nigeria\"><\/span><strong>Quelles sont les meilleures banques au Nig\u00e9ria ?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Au Nigeria, la notori\u00e9t\u00e9 des institutions bancaires est particuli\u00e8rement \u00e9lev\u00e9e. Avec un taux de notori\u00e9t\u00e9 de 90 %, Access Bank arrive en t\u00eate, suivie de pr\u00e8s par UBA et GTBank, toutes deux \u00e0 89 %. Malgr\u00e9 ce haut niveau de reconnaissance, la satisfaction client raconte une autre histoire. En effet, les classements bas\u00e9s sur les scores de satisfaction nette diff\u00e8rent consid\u00e9rablement de ceux bas\u00e9s sur la notori\u00e9t\u00e9, ce qui confirme que la reconnaissance n&rsquo;est pas n\u00e9cessairement en corr\u00e9lation avec la satisfaction. Dans cet article, nous examinons plus particuli\u00e8rement le score de satisfaction nette, calcul\u00e9 en soustrayant l&rsquo;Insatisfaction de la Satisfaction.<\/p>\n\n\n\n<p>Voici les banques les mieux not\u00e9es au Nigeria sur la base du score de satisfaction client nette :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.sc.com\/ng\/\" target=\"_blank\" rel=\"noreferrer noopener\">Standard Chartered<\/a> (filiale de la banque britannique <a href=\"https:\/\/www.sc.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Standard Chartered<\/a>)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.firstbanknigeria.com\" target=\"_blank\" rel=\"noreferrer noopener\">FBN &#8211; First Bank of Nigeria<\/a> (Nigeria)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.gtbank.com\" target=\"_blank\" rel=\"noreferrer noopener\">GTBank &#8211; Guaranteed Trust Bank<\/a> (Nigeria)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.stanbicibtcbank.com\/nigeriabank\/personal\" target=\"_blank\" rel=\"noreferrer noopener\">Stanbic IBTC Bank<\/a> (filiale du <a href=\"https:\/\/www.standardbank.com\/sbg\/standard-bank-group\" target=\"_blank\" rel=\"noreferrer noopener\">groupe Standard Bank<\/a> d&rsquo;Afrique du Sud)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.fidelitybank.ng\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fidelity Bank<\/a> (Nigeria)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.ubagroup.com\/nigeria\/\" target=\"_blank\" rel=\"noreferrer noopener\">UBA &#8211; United Bank for Africa<\/a> (Nigeria)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.fcmb.com\" target=\"_blank\" rel=\"noreferrer noopener\">FCMB &#8211; First City Monument Bank<\/a> (Nigeria)<\/li>\n\n\n\n<li><a href=\"https:\/\/sterling.ng\" target=\"_blank\" rel=\"noreferrer noopener\">Sterling Bank<\/a> (Nigeria)<\/li>\n\n\n\n<li><a href=\"https:\/\/wemabank.com\" target=\"_blank\" rel=\"noreferrer noopener\">Wema Bank<\/a> (Nigeria)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.accessbankplc.com\" target=\"_blank\" rel=\"noreferrer noopener\">Access Bank<\/a> (Nigeria)<\/li>\n<\/ol>\n\n\n\n<p>Il est int\u00e9ressant de noter que toutes les banques, \u00e0 l&rsquo;exception de Standard Chartered et de Stanbic Bank, sont originaires du Nigeria. Cela souligne de la solidit\u00e9 du secteur bancaire nig\u00e9rian. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/sagaciresearch.com\/fr\/contact\/?subject=I%20want%20to%20have%20access%20to%20more%20data&amp;show=download&amp;source=Bank%20NG%20July24%20&amp;file=\/\/2019\/09\/Meilleures-banques-au-Nigeria-satisfaction-client-FR-Juin-2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/07\/score-net-de-satisfaction.png\" alt=\"Les meilleures banques au Nig\u00e9ria en mati\u00e8re de satisfaction client\" class=\"wp-image-19667\" srcset=\"https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/07\/score-net-de-satisfaction.png 800w, https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/07\/score-net-de-satisfaction-300x188.png 300w, https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/07\/score-net-de-satisfaction-768x480.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><figcaption class=\"wp-element-caption\">Banques les mieux class\u00e9es au Nigeria en termes de satisfaction client<\/figcaption><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sagaciresearch.com\/fr\/contact\/?subject=I%20want%20to%20have%20access%20to%20more%20data&amp;show=download&amp;source=Bank%20NG%20July24%20&amp;file=\/\/2019\/09\/Meilleures-banques-au-Nigeria-satisfaction-client-FR-Juin-2024.pdf\" style=\"border-radius:11px\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charger le rapport<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quelles_sont_les_institutions_qui_se_distinguent_parmi_les_banques_les_mieux_classees_au_Nigeria\"><\/span><strong>Quelles sont les institutions qui se distinguent parmi les banques les mieux class\u00e9es au Nigeria ?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Le score de satisfaction montre comment ces institutions financi\u00e8res r\u00e9pondent aux attentes de leurs clients. En creusant un peu, voici une performance d\u00e9taill\u00e9e qui tient compte \u00e0 la fois de la satisfaction et de l&rsquo;insatisfaction.&nbsp;<\/p>\n\n\n\n<p>Voici le taux de satisfaction d\u00e9taill\u00e9 des 10 premi\u00e8res banques du Nigeria :<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/sagaciresearch.com\/fr\/contact\/?subject=I%20want%20to%20have%20access%20to%20more%20data&amp;show=download&amp;source=Bank%20NG%20July24%20&amp;file=\/\/2019\/09\/Meilleures-banques-au-Nigeria-satisfaction-client-FR-Juin-2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/07\/satisfaction-de-la-performance-des-banques.png\" alt=\"Les meilleures banques au Nig\u00e9ria en mati\u00e8re de satisfaction client\" class=\"wp-image-19687\" srcset=\"https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/07\/satisfaction-de-la-performance-des-banques.png 800w, https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/07\/satisfaction-de-la-performance-des-banques-300x188.png 300w, https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/07\/satisfaction-de-la-performance-des-banques-768x480.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><figcaption class=\"wp-element-caption\">D\u00e9tails des meilleures banques au Nig\u00e9ria en termes de satisfaction client<\/figcaption><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sagaciresearch.com\/fr\/contact\/?subject=I%20want%20to%20have%20access%20to%20more%20data&amp;show=download&amp;source=Bank%20NG%20July24%20&amp;file=\/\/2019\/09\/Meilleures-banques-au-Nigeria-satisfaction-client-FR-Juin-2024.pdf\" style=\"border-radius:11px\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charger le rapport<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zoom_sur_le_top_3_des_banques_au_Nigeria\"><\/span><strong>Zoom sur le top 3 des banques au Nigeria :<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standard Chartered :<\/strong> La banque multinationale britannique arrive en t\u00eate du classement de la satisfaction avec un score de 72%. En outre, elle affiche l&rsquo;un des scores les plus bas en mati\u00e8re de neutralit\u00e9 (22 %) et d&rsquo;insatisfaction (6 %), ce qui t\u00e9moigne de sa capacit\u00e9 \u00e0 r\u00e9pondre aux attentes de ses clients. Alors que le groupe s&rsquo;est retir\u00e9 de nombreux march\u00e9s africains et a ferm\u00e9 la plupart de ses succursales physiques au Nig\u00e9ria, la strat\u00e9gie de Standard Chartered consistant \u00e0 privil\u00e9gier la banque num\u00e9rique presque exclusivement au Nig\u00e9ria semble porter ses fruits.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>First Bank of Nigeria<\/strong>: En tant que plus ancienne banque du Nigeria (et premi\u00e8re banque d&rsquo;Afrique de l&rsquo;Ouest), la FBN arrive en deuxi\u00e8me position avec un taux de satisfaction de 68%. Tout en d\u00e9veloppant une forte pr\u00e9sence num\u00e9rique, FBN continue de s&rsquo;appuyer sur un vaste r\u00e9seau d&rsquo;agences pour servir ses clients.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>GTBank<\/strong>: Dans le trio de t\u00eate, GTBank obtient un taux de satisfaction de 66%, suivant de pr\u00e8s FBN. Pionni\u00e8re des solutions bancaires num\u00e9riques 24\/7 en Afrique de l&rsquo;Ouest, GTBank a lanc\u00e9 sa plateforme \u00ab\u00a0GT Connect\u00a0\u00bb en 2006. Toutefois, avec un taux d&rsquo;insatisfaction deux fois plus \u00e9lev\u00e9 que celui de Standard Chartered, la banque doit clairement s&rsquo;am\u00e9liorer.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En revanche, <strong>Access Bank<\/strong> et <strong>UBA, <\/strong>tout en \u00e9tant les plus performantes en termes de notori\u00e9t\u00e9, affichent les taux d&rsquo;insatisfaction les plus \u00e9lev\u00e9s (13 %). Elles ont \u00e9galement des scores neutres \u00e9lev\u00e9s, avec Access Bank \u00e0 29% et UBA \u00e0 22%. Ces chiffres sugg\u00e8rent qu&rsquo;une part importante de leurs clients sont soit insatisfaits, soit indiff\u00e9rents \u00e0 leur exp\u00e9rience bancaire. Cela souligne la n\u00e9cessit\u00e9 d\u2019am\u00e9liorer la satisfaction client en optimisant le service et en s&rsquo;attaquant aux principales pr\u00e9occupations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A l&rsquo;inverse, <strong>Wema Bank <\/strong>a le taux de satisfaction le plus faible (57%) et le taux de neutralit\u00e9 le plus \u00e9lev\u00e9 (34%). Un tiers de ses clients se d\u00e9clarant indiff\u00e9rents \u00e0 leur exp\u00e9rience bancaire, la banque devrait s&rsquo;efforcer d&rsquo;am\u00e9liorer la satisfaction de ses clients pour mieux les s\u00e9duire.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"En_savoir_plus_sur_les_services_financiers_en_Afrique\"><\/span><strong>En savoir plus sur les services financiers en Afrique<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pour conclure, SagaBrand suit mensuellement des dizaines d&rsquo;industries non li\u00e9es aux produits de grande consommation sur l&rsquo;ensemble du continent, y compris les services financiers. Par cons\u00e9quent, nous fournissons fr\u00e9quemment des informations sur le secteur bancaire en Afrique. Par exemple, nous avons interrog\u00e9 le mois dernier <a href=\"https:\/\/sagaciresearch.com\/top-banks-in-cote-d-ivoire\/\" target=\"_blank\" rel=\"noreferrer noopener\">les principales banques de C\u00f4te d&rsquo;Ivoire<\/a>, et pr\u00e9c\u00e9demment les <a href=\"https:\/\/sagaciresearch.com\/fr\/les-meilleures-banques-au-kenya\/\" target=\"_blank\" rel=\"noreferrer noopener\">principales banques du Kenya<\/a>, <a href=\"https:\/\/sagaciresearch.com\/the-top-banks-in-zambia-for-customer-satisfaction\/\">de Zambie<\/a> et <a href=\"https:\/\/sagaciresearch.com\/the-best-banks-in-zimbabwe-for-customer-satisfaction\/\" target=\"_blank\" rel=\"noreferrer noopener\">du Zimbabwe<\/a>. Nous partageons \u00e9galement des informations sur les cat\u00e9gories par le biais de webinaires, comme celui-ci sur les <a href=\"https:\/\/sagaciresearch.com\/financial-services-in-africa\/\" target=\"_blank\" rel=\"noreferrer noopener\">services financiers en Afrique<\/a>.<\/p>\n\n\n\n<p>Si vous souhaitez obtenir de plus amples informations sur les services financiers au Nigeria ou dans un autre pays africain sur la base de notre <a href=\"https:\/\/sagaciresearch.com\/fr\/products\/online-panels\/\" target=\"_blank\" rel=\"noreferrer noopener\">panel en ligne en Afrique<\/a>, contactez-nous en envoyant un <a href=\"mailto:contact@sagaciresearch.com\" target=\"_blank\" rel=\"noreferrer noopener\">mail \u00e0 contact@sagaciresearch.com<\/a> ou en cliquant ci-dessous.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sagaciresearch.com\/fr\/contact\/?show=contact&amp;source=Contact%20Bank%20NG%20July24%20FR\" style=\"border-radius:11px\" target=\"_blank\" rel=\"noreferrer noopener\">Nous contacter<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>M\u00e9thodologie<\/strong><\/h3>\n\n\n\n<p>SagaBrand, l&rsquo;outil de tracker continu des marques sur le continent africain. Notre panel en ligne \u00e9value environ 2 000 marques par jour.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notori\u00e9t\u00e9 de la marque : Parmi les marques suivantes, lesquelles avez-vous d\u00e9j\u00e0 entendu parler ? Base : Tous les r\u00e9pondants.<\/li>\n\n\n\n<li>Satisfaction client : Pour quelles marques ci-dessous \u00eates-vous un client SATISFAIT ou INSATISFAIT ? Base : R\u00e9pondants ayant d\u00e9j\u00e0 \u00e9t\u00e9 clients de la marque. Base minimale par marque.<\/li>\n\n\n\n<li>Score de satisfaction: satisfaction <em>moins<\/em> insatisfaction.<\/li>\n<\/ul>\n\n\n\n<p>Population : adultes de plus de 18 ans au Nigeria.&nbsp;<\/p>\n\n\n\n<p>P\u00e9riode : juin 2024<\/p>\n\n\n\n<p>*Selon l&rsquo;enqu\u00eate EFInA sur l&rsquo;acc\u00e8s au financement (A2F)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez les meilleures banques au Nig\u00e9ria en mati\u00e8re de satisfaction client en juin 2024. Avec l\u2019inclusion financi\u00e8re formelle au Nigeria en hausse significative de 56% en 2020 \u00e0 64% en 2023*, le suivi de la performance des institutions financi\u00e8res dans ce secteur cl\u00e9 est essentiel. Parce que la satisfaction client indique la performance bancaire, nous<\/p>\n","protected":false},"author":14,"featured_media":19648,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[912,657,651,649],"tags":[653,982,1034,1033],"class_list":["post-19665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bank-fr","category-nigeria-fr","category-sagabrand-fr","category-services-financiers","tag-afrique","tag-banques-africaines","tag-banques-nigerianes","tag-services-bancaires"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les meilleures banques au Nig\u00e9ria en mati\u00e8re de satisfaction client - Sagaci Research<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les meilleures banques au Nigeria en termes de satisfaction client en juin 2024. 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