{"id":18626,"date":"2024-02-20T13:27:59","date_gmt":"2024-02-20T12:27:59","guid":{"rendered":"https:\/\/sagaciresearch.com\/?p=18626"},"modified":"2025-02-10T15:28:10","modified_gmt":"2025-02-10T14:28:10","slug":"les-meilleures-banques-au-kenya","status":"publish","type":"post","link":"https:\/\/sagaciresearch.com\/fr\/les-meilleures-banques-au-kenya\/","title":{"rendered":"Les meilleures Banques au Kenya en mati\u00e8re de Satisfaction Client"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sagaciresearch.com\/fr\/les-meilleures-banques-au-kenya\/#Classement_des_meilleures_banques_au_Kenya\" >Classement des meilleures banques au Kenya<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sagaciresearch.com\/fr\/les-meilleures-banques-au-kenya\/#Quelles_sont_les_marques_qui_se_distinguent_parmi_les_banques_les_mieux_classees_au_Kenya\" >Quelles sont les marques qui se distinguent parmi les banques les mieux class\u00e9es au Kenya ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sagaciresearch.com\/fr\/les-meilleures-banques-au-kenya\/#En_savoir_plus_sur_les_services_financiers_en_Afrique\" >En savoir plus sur les services financiers en Afrique<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>\u00cates-vous curieux de savoir quelles sont les meilleures banques au Kenya en termes de satisfaction client pour 2023 ? La satisfaction de la client\u00e8le est un indicateur crucial qui refl\u00e8te la mani\u00e8re dont une banque r\u00e9pond aux besoins et aux attentes de ses clients, ce qui influe ensuite sur la fid\u00e9lisation et la r\u00e9tention de la client\u00e8le.&nbsp;&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/sagaciresearch.com\/fr\/products\/sagabrand\/\" target=\"_blank\" rel=\"noreferrer noopener\">SagaBrand<\/a>, le plus grand observatoire de la sant\u00e9 des marques en Afrique, suit mensuellement les opinions des consommateurs sur l&rsquo;ensemble du continent. Via le panel en ligne <a href=\"https:\/\/sagapoll.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">SagaPoll<\/a>, nous avons demand\u00e9 aux membres kenyans, parmi les banques qu&rsquo;ils ont d\u00e9j\u00e0 utilis\u00e9es, pour lesquelles ils se consid\u00e8rent comme des clients satisfaits ou insatisfaits. Les r\u00e9sultats de notre <a href=\"https:\/\/sagaciresearch.com\/fr\/online-panel-in-kenya\/\" target=\"_blank\" rel=\"noreferrer noopener\">panel en ligne au Kenya<\/a> en 2023 r\u00e9v\u00e8lent quels acteurs du secteur bancaire kenyan gagnent le c\u0153ur des consommateurs et lesquels ont encore une marge de progression.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Classement_des_meilleures_banques_au_Kenya\"><\/span><strong>Classement des meilleures banques au Kenya<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>La satisfaction de la client\u00e8le est l&rsquo;un des 25 indicateurs cl\u00e9s de performance (KPI) suivis par SagaBrand, l&rsquo;observatoire panafricain des marques. Dans cet article, nous nous penchons sur le score de satisfaction nette, qui r\u00e9sulte de la diff\u00e9rence entre les niveaux de satisfaction et d&rsquo;insatisfaction.<\/p>\n\n\n\n<p>Voici le classement des banques kenyanes sur la base du score de satisfaction client :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.bankofbarodakenya.co.ke\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bank of Baroda<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/ke.kcbgroup.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">KCB Bank<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.imbankgroup.com\/ke\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bank I&amp;M<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sc.com\/ke\/\" target=\"_blank\" rel=\"noreferrer noopener\">Standard Chartered<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/dtbk.dtbafrica.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">DTB &#8211; Diamond Trust Bank<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.stanbicbank.co.ke\/\" target=\"_blank\" rel=\"noreferrer noopener\">Stanbic Bank<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.absabank.co.ke\/personal\/\" target=\"_blank\" rel=\"noreferrer noopener\">ABSA<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.co-opbank.co.ke\/\" target=\"_blank\" rel=\"noreferrer noopener\">Co-op Bank<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/ke.ncbagroup.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">NCBA<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/boakenya.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">BAO &#8211; Bank of Africa<\/a><\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/sagaciresearch.com\/contact\/?subject=I%20want%20to%20have%20access%20to%20more%20data&amp;show=download&amp;source=Bank%20KE%20Feb24%20FR%20&amp;file=\/\/2019\/09\/Les-meilleures-banques-au-Kenya-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/02\/Top-banks-in-Kenya-Satisfaction-Score-FR-2023-1.jpg\" alt=\"\" class=\"wp-image-18670\" srcset=\"https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/02\/Top-banks-in-Kenya-Satisfaction-Score-FR-2023-1.jpg 800w, https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/02\/Top-banks-in-Kenya-Satisfaction-Score-FR-2023-1-300x188.jpg 300w, https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/02\/Top-banks-in-Kenya-Satisfaction-Score-FR-2023-1-768x480.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><figcaption class=\"wp-element-caption\">Classement des meilleures banques au Kenya en termes de satisfaction client<br><\/figcaption><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sagaciresearch.com\/contact\/?subject=I%20want%20to%20have%20access%20to%20more%20data&amp;show=download&amp;source=Bank%20KE%20Feb24%20FR%20&amp;file=\/\/2019\/09\/Les-meilleures-banques-au-Kenya-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charger le rapport<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quelles_sont_les_marques_qui_se_distinguent_parmi_les_banques_les_mieux_classees_au_Kenya\"><\/span><strong>Quelles sont les marques qui se distinguent parmi les banques les mieux class\u00e9es au Kenya ?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Plus grand ne signifie pas n\u00e9cessairement meilleur. C&rsquo;est particuli\u00e8rement vrai dans le cas pr\u00e9sent.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La <strong>Bank of Baroda<\/strong>, l&rsquo;un des plus petits acteurs du secteur des services bancaires aux particuliers au Kenya, devance de peu la KCB Bank pour la premi\u00e8re place, avec un taux de satisfaction nette de 63%, contre 62% pour la KCB. La banque indienne Bank of Baroda tend \u00e0 se concentrer davantage sur les services bancaires aux entreprises, ce qui se traduit par une notori\u00e9t\u00e9 nettement plus faible aupr\u00e8s des consommateurs que celle des grands acteurs de la cat\u00e9gorie (57% contre 92% pour la KCB, voir le rapport complet). Pourtant, elle semble avoir trouv\u00e9 le moyen de satisfaire ses clients.<\/li>\n\n\n\n<li>La <strong>Bank I&amp;M<\/strong> obtient \u00e9galement de bons r\u00e9sultats et affiche le taux d&rsquo;insatisfaction le plus bas (4%). D&rsquo;autre part, la banque r\u00e9gionale a une proportion assez \u00e9lev\u00e9e de clients neutres, ce qui pourrait signifier une opportunit\u00e9 de convaincre des clients ind\u00e9cis&#8230;<\/li>\n\n\n\n<li>Malgr\u00e9 sa pr\u00e9\u00e9minence sur le march\u00e9 (le niveau de notori\u00e9t\u00e9 le plus \u00e9lev\u00e9 enregistr\u00e9 en 2023 dans la cat\u00e9gorie, avec 93%), <a href=\"https:\/\/equitygroupholdings.com\/ke\/\" target=\"_blank\" rel=\"noreferrer noopener\">Equity Bank<\/a> semble confront\u00e9 \u00e0 un d\u00e9fi en ce qui concerne la satisfaction client. En effet, le brand tracker indique qu&rsquo;elle enregistre le pourcentage le plus \u00e9lev\u00e9 de clients insatisfaits (15%) parmi les banques les mieux not\u00e9es au Kenya. La m\u00eame tendance se retrouve dans la Recommandation du client, pour laquelle Equity se classe parmi les plus faibles. <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/02\/Les-meilleures-banques-au-Kenya-2023.png\" alt=\"Les meilleures banques au Kenya 2023\" class=\"wp-image-18739\" srcset=\"https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/02\/Les-meilleures-banques-au-Kenya-2023.png 800w, https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/02\/Les-meilleures-banques-au-Kenya-2023-300x188.png 300w, https:\/\/sagaciresearch.com\/wp-content\/uploads\/2024\/02\/Les-meilleures-banques-au-Kenya-2023-768x480.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Classement des meilleures banques au Kenya en termes de satisfaction client<\/figcaption><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/sagaciresearch.com\/contact\/?subject=I%20want%20to%20have%20access%20to%20more%20data&amp;show=download&amp;source=Bank%20KE%20Feb24%20FR%20&amp;file=\/\/2019\/09\/Les-meilleures-banques-au-Kenya-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charger le rapport<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"En_savoir_plus_sur_les_services_financiers_en_Afrique\"><\/span><strong>En savoir plus sur les services financiers en Afrique<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Enfin, les services financiers sont l&rsquo;une des dizaines de cat\u00e9gories de produits non destin\u00e9s \u00e0 la consommation que SagaBrand suit chaque mois sur l&rsquo;ensemble du continent. \u00c0 ce titre, nous partageons r\u00e9guli\u00e8rement des informations sur le secteur bancaire en Afrique. Par exemple, l&rsquo;ann\u00e9e derni\u00e8re, nous avons \u00e9tudi\u00e9 les <a href=\"https:\/\/sagaciresearch.com\/consumers-favourite-banks-in-kenya-revealed\/\" target=\"_blank\" rel=\"noreferrer noopener\">banques pr\u00e9f\u00e9r\u00e9es des K\u00e9nyans<\/a>. Plus t\u00f4t c&rsquo;\u00e9tait les <a href=\"https:\/\/sagaciresearch.com\/the-top-banks-in-zambia-for-customer-satisfaction\/\" target=\"_blank\" rel=\"noreferrer noopener\">principales banques en Zambie<\/a>, au <a href=\"https:\/\/sagaciresearch.com\/the-best-banks-in-zimbabwe-for-customer-satisfaction\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zimbabwe<\/a> et en <a href=\"https:\/\/sagaciresearch.com\/top-10-banks-in-uganda-for-customer-satisfaction\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ouganda<\/a>. Nous diffusons \u00e9galement fr\u00e9quemment des informations sur les cat\u00e9gories par le biais de webinaires. Comme par exemple cette session consacr\u00e9e aux <a href=\"https:\/\/sagaciresearch.com\/financial-services-in-africa\/\" target=\"_blank\" rel=\"noreferrer noopener\">services financiers en Afrique<\/a>.<\/p>\n\n\n\n<p>Si vous souhaitez en savoir plus sur la notation des banques au Kenya ou dans un autre pays africain sur la base de notre <a href=\"https:\/\/sagaciresearch.com\/fr\/products\/online-panels\/\" target=\"_blank\" rel=\"noreferrer noopener\">panel en ligne en Afrique<\/a>, contactez-nous. <\/p>\n\n\n\n<p>Veuillez envoyer un courriel \u00e0 contact@sagaciresearch.com ou cliquez sur le lien ci-dessous.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sagaciresearch.com\/fr\/contact\/?show=contact&amp;source=Contact%20Bank%20KE%20Feb24\" target=\"_blank\" rel=\"noreferrer noopener\">Nous contacter <\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>M\u00e9thodologie<\/strong><\/h3>\n\n\n\n<p>SagaBrand, l&rsquo;outil de suivi continu des marques sur le continent africain. Notre panel en ligne \u00e9value environ 2 000 marques par jour.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Connaissance de la marque<\/em>: Parmi les marques suivantes, quelles sont celles dont vous avez d\u00e9j\u00e0 entendu parler ? Base : Tous les r\u00e9pondants.<\/li>\n\n\n\n<li><em>Satisfaction des clients<\/em>: Pour quelles marques ci-dessous \u00eates-vous un client SATISFAIT ou INSATISFAIT ? Base : R\u00e9pondants ayant d\u00e9j\u00e0 \u00e9t\u00e9 clients de la marque. <\/li>\n\n\n\n<li><em>Score de satisfaction<\/em>: satisfaction <em>moins<\/em> insatisfaction.<\/li>\n<\/ul>\n\n\n\n<p><span style=\"text-decoration: underline;\">Population<\/span>: adultes de plus de 18 ans au Kenya. <\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">P\u00e9riode<\/span>: F\u00e9vrier 2023 \u00e0 janvier 2024<\/p>\n\n\n\n<p><strong><em>Photo de couverture par KCB<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00cates-vous curieux de savoir quelles sont les meilleures banques au Kenya en termes de satisfaction client pour 2023 ? La satisfaction de la client\u00e8le est un indicateur crucial qui refl\u00e8te la mani\u00e8re dont une banque r\u00e9pond aux besoins et aux attentes de ses clients, ce qui influe ensuite sur la fid\u00e9lisation et la r\u00e9tention de<\/p>\n","protected":false},"author":7,"featured_media":18584,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[912,647,652,651,649],"tags":[653,982,1033],"class_list":["post-18626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bank-fr","category-kenya-fr","category-panels-en-ligne","category-sagabrand-fr","category-services-financiers","tag-afrique","tag-banques-africaines","tag-services-bancaires"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les meilleures Banques au Kenya en mati\u00e8re de Satisfaction Client - 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